Terms & Conditions

These Terms & Conditions ("Terms") form a legally binding agreement between you ("the Player") and 10bed ("the Platform", "we", "us", "our"). By registering an account, accessing 10bed.pro, or using any service on the Platform, you unconditionally accept these Terms in full.

If you disagree with any part of these Terms, you must immediately stop using the Platform and close your account. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms.

These Terms are read together with 10bed's Privacy Policy and Responsible Gaming Policy, both incorporated herein by reference. In the event of any conflict between these Terms and a supplemental policy, these Terms shall prevail.

To register and use 10bed you must satisfy all of the following criteria at the time of registration and at all times while your account remains active:

• You must be at least 21 years of age. Underage gambling is strictly prohibited. Any account found to belong to a person under 21 will be permanently closed with all balances forfeited.
• You must be legally capable of entering a binding contract under applicable law. Persons legally incapacitated from entering contracts are not eligible to register.
• You must not be self-excluded or otherwise banned from gambling through any self-exclusion programme or prior 10bed decision. Self-excluded players must not attempt to re-register or otherwise circumvent the exclusion.
• You must register using your own true and accurate personal details. Registering with false identity information — including using another person's name or payment credentials — constitutes fraud and will result in immediate account termination.
• You are permitted to hold one (1) account only. If multiple accounts are detected for the same individual, all accounts may be suspended, balances voided, and winnings forfeited at 10bed's sole discretion.

10bed reserves the right to request identity documents (national ID, passport, proof of address) at any point during registration or the account lifecycle. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of pending withdrawals until verification is complete.

Registration Process

To open a 10bed account you must provide a valid mobile number, create a secure password, and confirm that you meet all eligibility requirements set out in Section 2. By completing registration, you represent and warrant that all information provided is accurate, current, and complete. You agree to promptly update your account details if any information changes.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with anyone. Any activity conducted under your account credentials is deemed to have been carried out by you. If you suspect unauthorised access to your account, contact 10bed support immediately at [email protected] (plain text — not a clickable link). 10bed will investigate promptly but cannot be held liable for losses resulting from your failure to maintain adequate security.

Account Verification (KYC)

10bed may require Know Your Customer (KYC) verification at any stage. This may include a government-issued photo ID, proof of address, and proof of the payment method used. Accounts that have not completed KYC may have withdrawal functionality restricted until the process is finalised. KYC is a legal compliance obligation and cannot be waived.

General Transaction Rules

The following rules apply to all transactions on the Platform:

• All transactions are denominated in Bangladeshi Taka (BDT). 10bed does not support foreign currency accounts or multi-currency wallets.
• 10bed reserves the right to delay or decline any transaction where there is reasonable suspicion of fraud, money laundering, or other prohibited financial activity.
• Funds credited to an account in error must be reported to 10bed support immediately. Players may not use funds credited in error, and such funds will be recovered upon discovery.
• 10bed is not responsible for delays caused by third-party payment providers, mobile banking outages, or bank processing times outside 10bed's control.

10bed offers a range of bonuses and promotions to new and existing players. All bonuses are subject to the following general conditions unless a specific promotion states otherwise in its own terms:

• All bonuses are subject to a minimum wagering requirement (rollover) before any withdrawal of bonus-derived winnings is permitted. The applicable rollover multiplier is stated in each individual promotion's terms.
• Bonuses are credited to a separate bonus wallet. Real-money funds and bonus funds are tracked independently. Wagering requirements must be completed before bonus winnings transfer to the real-money wallet.
• Each promotion is available once per player unless explicitly stated as recurring. Players may not open additional accounts to claim the same promotion more than once.
• 10bed reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided such change does not retroactively affect bonus funds already credited to a player's account.
• Bonuses may not be transferred between players, sold, exchanged, or redeemed for cash at face value outside the standard wagering process.

Free spins awarded as part of a promotion are subject to the same wagering requirements as cash bonuses unless stated otherwise. Winnings from free spins are added to the bonus wallet and follow standard bonus withdrawal rules.

10bed is committed to promoting responsible gaming and providing tools to help players stay in control. The following player protection tools are available to all registered accounts:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits via the account dashboard or by contacting support. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session time reminders: Players may configure time alerts that notify them how long they have been active in a single gaming session, helping prevent excessive play.
• Self-exclusion: Players who feel they need a break from gambling may request a temporary or permanent self-exclusion by contacting 10bed support. Requests are processed within 24 hours. During any self-exclusion period the player will not receive promotional communications from 10bed.
• Reality checks: On request, 10bed can provide a statement of a player's gambling activity covering total deposits, total withdrawals, and net gaming result over any specified period.

10bed does not offer credit or allow players to gamble on credit under any circumstances. If gambling is causing you financial, emotional, or social harm, please seek help from a professional support service. Full details of our responsible gaming framework are available on the Responsible Gaming page.

The following conduct is strictly prohibited on 10bed. Engaging in prohibited conduct may result in immediate account suspension, forfeiture of balances, and where appropriate, referral to relevant authorities:

• Using bots, automated scripts, AI tools, or any software that interacts with the Platform in a manner not intended for genuine player use, including auto-bet tools and pattern-exploitation software.
• Colluding with other players to manipulate game outcomes, share information during live casino sessions, or coordinate betting patterns in a way that exploits the Platform or other players.
• Money laundering or using the Platform to disguise the origin of funds obtained through illegal activity. 10bed is required to report suspicious financial activity to appropriate authorities without notifying the account holder.
• Exploiting technical errors, software bugs, or platform vulnerabilities to gain an unfair financial advantage. Any winnings obtained through exploitation of a technical error are void and must be returned.
• Opening or using multiple accounts to claim bonuses more than once, circumvent account restrictions, or for any other deceptive purpose.

10bed's determination of whether prohibited conduct has occurred is final. Players who dispute a finding may submit a formal complaint to [email protected], but submitting a complaint does not suspend any account action taken pending its resolution.

All content on the 10bed platform — including website design, layout, graphics, text, logos, game interfaces, software architecture, and promotional materials — is the exclusive intellectual property of 10bed or its licensed content providers. No part of the Platform content may be reproduced, distributed, transmitted, displayed, published, or broadcast in any form without the prior written consent of 10bed.

The 10bed name, logo, and all associated brand identifiers are trademarks of 10bed. Unauthorised use of any 10bed trademark in connection with any product or service not affiliated with 10bed is prohibited and may give rise to trademark infringement claims.

To the maximum extent permitted by applicable law, 10bed's aggregate liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total net deposits made by you to your 10bed account in the 30 days preceding the event giving rise to the claim. 10bed expressly excludes liability for the following:

• Loss of profits, revenue, business, data, or goodwill arising from your use of or inability to use the Platform, whether direct or indirect.
• Interruptions caused by technical failures, maintenance, internet outages, or events outside 10bed's reasonable control, including natural disasters, governmental actions, or telecommunications failures.
• Losses resulting from your failure to comply with these Terms, including account suspension, balance forfeiture, or bonus voiding resulting from prohibited conduct.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or death and personal injury caused by negligence, to the extent such exclusion or limitation is not permitted by law.

10bed collects and processes personal data in accordance with its Privacy Policy, incorporated into these Terms by reference. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. The Privacy Policy explains what data is collected, why, how it is used, how long it is retained, and what rights you have in relation to it.

10bed will not sell or rent your personal data to third parties for their own marketing purposes. Data may be shared with third-party service providers — including KYC verification partners and payment processors — strictly for delivering the Platform's services and ensuring legal compliance.

10bed reserves the right to suspend, restrict, or permanently close any player account without prior notice in any of the following circumstances:

• The player has breached any provision of these Terms, including eligibility requirements, prohibited conduct provisions, or payment rules.
• The player's account has been identified as part of a money laundering, fraud, or chargeback scheme, or there is reasonable suspicion of such activity.
• The player has failed to complete KYC verification within the period specified by 10bed, or has provided false or misleading documentation during verification.
• 10bed is required by applicable law or regulatory guidance to close the account, or continued operation would expose 10bed to legal or regulatory risk.

Upon account closure, any real-money balance remaining after deducting amounts owed to 10bed (including reversed bonuses or voided winnings) will be returned to the player via their verified payment method, subject to completed KYC. Bonus balances and bonus-derived winnings that have not met wagering requirements are not returnable upon closure.

10bed reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via their registered mobile number or email, or through a prominent notice on the Platform, at least seven (7) days before the change takes effect. For minor amendments such as clarifications that do not materially affect player rights, 10bed may update the Terms without advance notice.

The most current version of these Terms is always the version published at 10bed.pro/terms-conditions. It is your responsibility to review the Terms periodically. Continued use of the Platform after any amendment constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws applicable to online gaming operations. In the event of any dispute between you and 10bed in connection with your account or your use of the Platform, you agree to first contact 10bed's support team at [email protected] to seek an informal resolution. 10bed will endeavour to respond to formal complaints within five (5) business days.

If an informal resolution cannot be reached, either party may refer the dispute to binding arbitration. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents 10bed from seeking injunctive or equitable relief from a competent court to protect its intellectual property or prevent irreparable harm.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the 10bed support team. We aim to resolve all enquiries in a timely and professional manner.

Email (plain text — not a clickable link): [email protected]