Privacy Policy

10bed ("we", "us", "our") operates the online gaming and sports betting platform accessible at 10bed.pro. We are committed to protecting the privacy and personal data of all users who access our services. This Privacy Policy sets out in clear, plain language what personal information we collect from you, how we use it, who we share it with, and how you can exercise your data rights.

This Privacy Policy applies to all personal data processed in connection with the 10bed platform, including data collected through 10bed.pro, any associated mobile interface, customer support interactions, and payment transactions. It applies to all registered players, prospective players, and visitors.

This Privacy Policy should be read together with our Terms & Conditions. In the event of any conflict, this Privacy Policy governs matters relating specifically to personal data. We encourage you to read both documents in full before registering an account with 10bed.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact our support team, or participate in any promotional activity, you may provide us with the following categories of personal data:

• Identity data: full name, date of birth, national identification number, and a copy of a government-issued photo ID (such as a National ID card or passport) where required for KYC verification.
• Contact data: mobile phone number, email address, and residential address including district and division within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial data: payment method details (such as bKash wallet number, Nagad account, or Rocket mobile banking number), and transaction history including deposit and withdrawal amounts with timestamps.
• Support data: the content of any messages, complaints, or queries you submit to our support team, including chat logs and email correspondence.

Information Collected Automatically

When you access or use the 10bed platform, certain technical and behavioural data is collected automatically by our systems, including:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage data: pages visited, features used, game sessions initiated (including game type, bet amounts, session duration, and outcome), login timestamps, and navigation patterns within the platform.
• Cookie data: information stored by session cookies, persistent cookies, and similar tracking technologies as described in Section 6 of this policy.

Information from Third Parties

To comply with our legal obligations around identity verification and fraud prevention, we may receive personal data about you from third-party sources including KYC verification service providers, payment processors, and where applicable, publicly available databases used for anti-money-laundering screening. Information from these sources is used solely for the purposes described in this policy and is subject to the same security standards as data you provide directly.

10bed processes your personal data only when there is a valid legal basis for doing so. The legal bases we rely on are:

• Contract performance: processing your identity, contact, and financial data is necessary to register your account, process transactions, and deliver the services you have signed up for under our Terms & Conditions.
• Legal obligation: we are required by applicable law to conduct KYC identity checks, retain financial transaction records, and report suspicious activity. These obligations override any individual request to delete or restrict this specific data.
• Legitimate interests: we process device and usage data to secure the platform against fraud and to improve the quality of our gaming services. We balance our legitimate interests against your right to privacy and will not process data on this basis where your interests or rights override ours.
• Consent: where we send optional marketing communications or use non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time by contacting our support team or adjusting your cookie preferences.

10bed does not sell, rent, license, or otherwise commercially exploit your personal data. Any sharing is strictly limited to the categories described above and is always governed by contractual safeguards or legal compulsion. We never share your data with third parties for their own advertising or profiling purposes.

10bed uses cookies and similar technologies (such as local storage and session storage) to enable core platform functionality, remember your preferences, analyse platform usage, and in some cases deliver relevant promotional content to opted-in users.

Strictly Necessary Cookies

These cookies are essential for the platform to function correctly. They manage your login session, maintain account security during a session, and remember preferences such as language. Because they are essential, they cannot be disabled. No personal data collected by these cookies is used for marketing.

Analytics Cookies

Analytics cookies help us understand how players interact with the platform — which game categories are most popular, where users spend the most time, and what navigation paths are most common. This data is aggregated and anonymised where possible and is used only to improve platform design and user experience. These cookies require your consent and can be declined.

Marketing Cookies

Marketing cookies are used only where you have explicitly opted in to receive promotional communications from 10bed. They help ensure any bonus offers or game recommendations we send are relevant to your demonstrated preferences. These cookies can be disabled by contacting our support team.

Most modern mobile browsers allow you to review and delete cookies stored by individual websites. Disabling strictly necessary cookies may prevent certain platform features from working correctly. 10bed does not use third-party advertising networks or cross-site tracking technologies.

10bed retains your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory obligations. Our standard retention periods are:

• Account and identity data: retained for the lifetime of your account and for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction, as required by applicable financial regulations.
• Customer support records: retained for 2 years from the date of the last support interaction, to enable us to handle any recurring issues or disputes efficiently.

At the end of the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked to an identifiable individual. Where data must be retained beyond your account closure date for legal reasons, it is stored in a restricted-access archive and is not used for any operational purpose.

Subject to applicable law and certain exceptions (for example, where retaining data is required to comply with a legal obligation), you have the following rights in relation to your personal data held by 10bed:

• Right of access: you may request a copy of all personal data 10bed holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your data — for example, while we verify the accuracy of data you have disputed.
• Right to data portability: where processing is based on your consent or on a contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to processing for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected] (plain text only — not a clickable link). We will respond to all verified data rights requests within 30 days. In some cases, particularly complex requests may require up to 60 days; we will notify you if this applies. We may need to verify your identity before processing certain requests.

10bed implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive personal and financial data at rest, strict access controls ensuring only authorised personnel can access personal data, regular security reviews and vulnerability assessments of our platform infrastructure, and secure data disposal procedures when data reaches the end of its retention period.

While 10bed takes reasonable and appropriate steps to safeguard your data, no internet transmission or electronic storage system is completely immune to security risks. In the event of a data breach likely to result in a high risk to your rights, we will notify affected users promptly and take all reasonable steps to contain and remediate the breach.

10bed's services are strictly intended for adults aged 21 and above only. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 10bed without your consent, please contact us immediately at [email protected] (plain text only). We will promptly investigate and, where confirmed, permanently close the account and securely delete all associated personal data. Age verification is a mandatory step in our registration and KYC processes for exactly this reason.

10bed reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes — changes that significantly affect how we collect, use, or share your personal data — we will notify registered users via their registered mobile number or email address at least 7 days before the change takes effect. The updated policy will also be published prominently on 10bed.pro.

The version of this Privacy Policy published at 10bed.pro/privacy-policy is always the current, authoritative version. The effective date at the top of this document shows when the current version was last updated. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.